Heuristiq
Building AI that

As an experienced partner, we use our proven methodology to translate the technical potential of artificial intelligence into tangible competitive advantages.

Services

Partner for AI Strategy and Implementation

Our services guide businesses from AI strategy to the implementation of tailored solutions and products, all the way to team enablement – ensuring lasting success with artificial intelligence

Strategy

Tailored AI strategies, designed to drive innovation and ensure sustainable business success
We help businesses to systematically identify the opportunities of artificial intelligence and translate them into a sustainable, tailored strategy. This includes analyzing existing business models, identifying relevant use cases, and assessing potential across the entire value chain. With clear roadmaps, prioritization, and actionable recommendations, we lay the foundation for a successful and future-proof AI transformation.

Implementation

Implementation of customized and scalable AI solutions with measurable impact
From the initial idea to full-scale deployment, we support the technical implementation of tailored AI solutions. We assess suitable technologies, develop prototypes, and deliver market-ready applications that integrate seamlessly into existing processes. Our focus is on practical, scalable solutions – from workflow optimization to the development of proprietary AI products – that demonstrably boost efficiency and secure competitive advantages.

Enablement

Providing knowledge and skills for the successful application of AI in everyday business operations
We empower teams not only to understand AI but to apply it actively and confidently. Through hands-on workshops, targeted training, and tailored coaching, we build in-house expertise and remove barriers to adopting new technologies. Our enablement approach ensures that employees recognize AI’s potential, use relevant tools effectively, and actively contribute to shaping digital transformation.
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Solutions

AI in action for measurable results

Heuristiq develops practical, scalable AI solutions for diverse applications – from sales and customer service to demand forecasting and production planning

Conversational Sales Intelligence

The modular AI suite for sales and customer service – designed specifically for high-volume teams.

Turns customer interactions into valuable insights, revenue, and retention.

More: echodeck.co

Modules:

Score
  • Analyzes 100% of sales conversations with AI
  • Identifies what drives successful deals – from messaging to objection handling
  • Attributes success factors to teams, markets, and individuals
  • Reduces manual QA effort by up to 90%
  • Enables benchmarking and provides leaders with a tailored playbook
  • Built for: Sales Leadership · RevOps · Enablement
Coach
  • Uses real conversation data and best practices for personalized, adaptive training
  • Accelerates new hire onboarding by up to 50%
  • Offers simulation-based training, real-time feedback, and individualized learning paths
  • Drives long-term productivity and reduces turnover in sales teams
  • Built for: Sales Managers · Enablement · Customer Service Training
Bench
  • Structures and analyzes all support calls and messages
  • Detects risks, recurring issues, and churn drivers early
  • Identifies product defects and captures feature requests
  • Filters by market, language, and customer segment
  • Advantage: Not a support bot, but an analytics and management tool for product and support teams
  • Built for: Customer Service · Product · Support Ops
  • Delivers via: Slack alerts, API, dashboards
Customer Support Integration

AI automation for regulated industries – engineered for precision and compliance at scale.

Turns support ticket chaos into structured, intelligent automation.

Module:

Resolve
  • Retrieval-Augmented Generation (RAG) for support in regulated industries
  • Processes and anonymizes historical tickets
  • Extracts clean, legally compliant question–answer pairs
  • Delivers consistent, on-brand responses directly into existing tools
  • Automates ticket classification by intent, risk, or department
  • Creates a single source of truth from years of support data
  • Integrates with: HubSpot, Notion, Snowflake, and more
Strategy workshops for a SME mechanical engineering company

In collaborative workshops, relevant AI use cases were analyzed and prioritized, including improving parts classification, automating component bundling, and generating market and demand forecasts. Alongside assessing current market and technology potential, the focus was on analyzing the existing data and process landscape and identifying key challenges. In interactive working sessions, initial solution concepts were developed, the feasibility of each use case was evaluated, and specific next steps for potential implementation were defined.

Module:

Workshop
  • Shared understanding of the three AI use cases and their potential
  • Initial feasibility assessment (strategic, technical, data-driven)
  • Clarification of relevant data sources and system integration
  • High-level solution design for the “component bundling” use case
  • Identification of quick-win opportunities
  • Definition of next steps and roadmap options
  • Foundation for internal stakeholder communication
  •  
AI growth strategy for family office portfolio

Development and implementation of a comprehensive, AI-driven sales strategy. The focus is on data-based optimization of the entire sales funnel, creating transparent decision-making foundations, and establishing scalable growth processes. It combines clear KPI structures with intelligent automation to make sales teams measurably more efficient and successful.

Module:

Grow
  • Establishment of a unified KPI system for the entire sales funnel with clearly defined funnel stages
  • Implementation of automated, AI-powered lead qualification and scoring methods
  • Increase in lead-to-SQL conversion rates
  • Introduction of continuous target–actual tracking to manage and optimize sales activities
  • Development of AI-driven processes for analyzing and processing tenders
  • Design of advanced management metrics such as CLV/CAC for strategic sales decisions
  • Standardization of partner and opportunity management processes
Practical AI training for law firms

Development of a comprehensive AI strategy for a newly established criminal law firm – from vision to a concrete implementation roadmap.

In a joint training workshop, we analyzed and prioritized relevant AI use cases for law firm operations: automation of administrative tasks, intelligent file and knowledge management, and AI-assisted legal work. In addition to reviewing current AI technologies and their applicability in a legal context, the focus was on analyzing the planned infrastructure and integrating AI into existing law firm management software. In interactive working sessions, we developed initial functional solutions and defined concrete next steps for further implementation.

Modules:

Law firm automation and efficiency

Automates recurring administrative tasks and document creation

  • Optimizes appointment scheduling, deadline tracking, and client communication
  • Increases efficiency in invoicing and time tracking
  • Frees up more time for value-adding legal work
  • Integration: Law firm management software, email systems
Intelligent file- and knowledge management
  • Automatically extracts and structures information from criminal case files
  • Creates intelligent timelines and semantically links facts
  • Builds a searchable knowledge base with precedent cases
  • Enables instant research across law firm data
AI-assisted legal work and enablement
  • Uses AI as a sparring partner for complex legal questions and case analyses
  • Supports the drafting of legal documents with criminal law precision
  • Provides quality assurance through AI-powered plausibility checks
  • Enables teams through prompt engineering training and custom assistant development
Conversational Sales Intelligence

The modular AI suite for sales and customer service – designed specifically for high-volume teams.

Turns customer interactions into valuable insights, revenue, and retention.

More: echodeck.co

Modules:

Score
  • Analyzes 100% of sales conversations with AI
  • Identifies what drives successful deals – from messaging to objection handling
  • Attributes success factors to teams, markets, and individuals
  • Reduces manual QA effort by up to 90%
  • Enables benchmarking and provides leaders with a tailored playbook
  • Built for: Sales Leadership · RevOps · Enablement
Coach
  • Uses real conversation data and best practices for personalized, adaptive training
  • Accelerates new hire onboarding by up to 50%
  • Offers simulation-based training, real-time feedback, and individualized learning paths
  • Drives long-term productivity and reduces turnover in sales teams
  • Built for: Sales Managers · Enablement · Customer Service Training
Bench
  • Structures and analyzes all support calls and messages
  • Detects risks, recurring issues, and churn drivers early
  • Identifies product defects and captures feature requests
  • Filters by market, language, and customer segment
  • Advantage: Not a support bot, but an analytics and management tool for product and support teams
  • Built for: Customer Service · Product · Support Ops
  • Delivers via: Slack alerts, API, dashboards
Customer Support Integration

AI automation for regulated industries – engineered for precision and compliance at scale.

Turns support ticket chaos into structured, intelligent automation.

Module:

Resolve
  • Retrieval-Augmented Generation (RAG) for support in regulated industries
  • Processes and anonymizes historical tickets
  • Extracts clean, legally compliant question–answer pairs
  • Delivers consistent, on-brand responses directly into existing tools
  • Automates ticket classification by intent, risk, or department
  • Creates a single source of truth from years of support data
  • Integrates with: HubSpot, Notion, Snowflake, and more
Strategy workshops for a SME mechanical engineering company

In collaborative workshops, relevant AI use cases were analyzed and prioritized, including improving parts classification, automating component bundling, and generating market and demand forecasts. Alongside assessing current market and technology potential, the focus was on analyzing the existing data and process landscape and identifying key challenges. In interactive working sessions, initial solution concepts were developed, the feasibility of each use case was evaluated, and specific next steps for potential implementation were defined.

Module:

Workshop
  • Shared understanding of the three AI use cases and their potential
  • Initial feasibility assessment (strategic, technical, data-driven)
  • Clarification of relevant data sources and system integration
  • High-level solution design for the “component bundling” use case
  • Identification of quick-win opportunities
  • Definition of next steps and roadmap options
  • Foundation for internal stakeholder communication
  •  
AI growth strategy for family office portfolio

Development and implementation of a comprehensive, AI-driven sales strategy. The focus is on data-based optimization of the entire sales funnel, creating transparent decision-making foundations, and establishing scalable growth processes. It combines clear KPI structures with intelligent automation to make sales teams measurably more efficient and successful.

Module:

Grow
  • Establishment of a unified KPI system for the entire sales funnel with clearly defined funnel stages
  • Implementation of automated, AI-powered lead qualification and scoring methods
  • Increase in lead-to-SQL conversion rates
  • Introduction of continuous target–actual tracking to manage and optimize sales activities
  • Development of AI-driven processes for analyzing and processing tenders
  • Design of advanced management metrics such as CLV/CAC for strategic sales decisions
  • Standardization of partner and opportunity management processes
Practical AI training for law firms

Development of a comprehensive AI strategy for a newly established criminal law firm – from vision to a concrete implementation roadmap.

In a joint training workshop, we analyzed and prioritized relevant AI use cases for law firm operations: automation of administrative tasks, intelligent file and knowledge management, and AI-assisted legal work. In addition to reviewing current AI technologies and their applicability in a legal context, the focus was on analyzing the planned infrastructure and integrating AI into existing law firm management software. In interactive working sessions, we developed initial functional solutions and defined concrete next steps for further implementation.

Modules:

Law firm automation and efficiency

Automates recurring administrative tasks and document creation

  • Optimizes appointment scheduling, deadline tracking, and client communication
  • Increases efficiency in invoicing and time tracking
  • Frees up more time for value-adding legal work
  • Integration: Law firm management software, email systems
Intelligent file- and knowledge management
  • Automatically extracts and structures information from criminal case files
  • Creates intelligent timelines and semantically links facts
  • Builds a searchable knowledge base with precedent cases
  • Enables instant research across law firm data
AI-assisted legal work and enablement
  • Uses AI as a sparring partner for complex legal questions and case analyses
  • Supports the drafting of legal documents with criminal law precision
  • Provides quality assurance through AI-powered plausibility checks
  • Enables teams through prompt engineering training and custom assistant development
Cases

Results that speak for themselves

Our successfully delivered client projects show how companies achieve measurable results and create lasting value through the use of our AI solutions

 

Conversational Intelligence

“Heuristiq delivers measurable AI results in our contact centers every day.”

Sander Janca-Jensen,
CEO & Founder

AI Strategy

“In the workshop with Heuristiq, we were able to identify specific opportunities for AI transformation in our spare parts business.”

Heiner Brüning,
Management

Legal Operations

Martin Bastius,
Co-Founder

"With Heuristiq, we automated our customer support through seamlessly integrated, highly precise AI technology."

Sales Planning

“The Heuristiq team was able to translate our challenges into tangible AI solutions.”

Frank Becker,
CEO

Conversational Intelligence

“Heuristiq delivers measurable AI results in our contact centers every day.”

Sander Janca-Jensen,
CEO & Founder

AI Strategy

“In the workshop with Heuristiq, we were able to identify specific opportunities for AI transformation in our spare parts business.”

Heiner Brüning,
Management

Legal Operations

Martin Bastius,
Co-Founder

"With Heuristiq, we automated our customer support through seamlessly integrated, highly precise AI technology."

Sales Planning

“The Heuristiq team was able to translate our challenges into tangible AI solutions.”

Frank Becker,
CEO

Contact Us
Focus

Expertise that scales

Our specialized expertise is built on years of industry, technology, and project experience in      Scale-up, SME, and Private Equity environments.

SALES

PRIVATE EQUITY VALUE CREATION

LEGAL & COMPLIANCE

CUSTOMER OPERATIONS

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About Us

Your partner in strategy and execution

Heuristiq stands for impactful, practical AI solutions – from strategic consulting to successful implementation. Our unique strength lies in combining technological excellence with entrepreneurial experience, enabling us to not only set projects in motion but also see them through to successful completion.

Technical Implementation

We deliver AI solutions that not only work in theory but perform in everyday business operations. From the initial idea to full-scale deployment, we integrate the latest technologies purposefully and seamlessly into existing IT landscapes – quickly, reliably, and at scale.

Methodical Reliability

With proven innovation methodologies and clear processes, we ensure AI projects run in a structured, transparent, and goal-oriented manner. Our approach provides security and predictability – from needs assessment to sustainable implementation.

Industry Expertise

With many years of experience across a wide range of sectors, we understand our clients’ specific challenges and requirements. We speak the language of industry, understand the processes, and develop tailored AI solutions that deliver real value.
Contact Form

Send us your inquiry.

    Frequently asked
    questions

    What specific benefits can artificial intelligence bring to my business?

    Artificial intelligence can automate business processes, free up employee capacity, and open up new growth opportunities. Companies benefit from increased efficiency, data-driven decision-making, and innovative AI-powered services that directly improve customer experiences and team performance.

    In which areas of a business can AI deliver value most quickly?

    AI delivers fast, measurable results in sales, customer service, and administrative workflows. Common quick wins include automated inquiry handling, personalized customer communication, and intelligent analysis of sales data to increase conversion rates and customer retention.

    What’s the best way for a company to get started with artificial intelligence?

    The most effective starting point is an AI strategy workshop or AI implementation roadmap session, where opportunities, objectives, and initial pilot projects are defined. Even small-scale AI pilots often generate clear proof of value, showing where AI solutions can deliver the biggest business impact.

    How do I identify the right AI use cases for my company?

    Identifying high-value AI use cases starts with an analysis of current processes, available data, and operational pain points. Common areas include AI in sales, AI for customer service automation, supply chain optimization, and financial process automation. A structured AI assessment highlights the best opportunities for efficiency gains and competitive advantage.

    How much prior knowledge or data does a company need to use AI effectively?

    Many modern AI applications can be implemented without deep technical expertise or massive datasets. Today’s AI solutions work with existing business data and scale with the company’s evolving needs, making AI adoption accessible for SMEs and large enterprises alike.

    How can AI solutions be integrated into existing IT systems and processes?

    AI integration requires a review of existing IT infrastructure, APIs, and process dependencies. Many AI platforms support plug-and-play or API-based integrations with CRMs, ERP systems, and communication tools. Early involvement of IT teams and business stakeholders ensures smooth AI deployment and faster time-to-value.

    How can I enable my team to use and further develop AI solutions effectively?

    Successful AI enablement combines AI training programs, hands-on workshops, and ongoing coaching. Empowering employees to confidently use AI tools ensures that AI adoption drives real operational improvements. Heuristiq offers customized AI training tailored to specific industries and business functions.

    How do I measure the return on investment (ROI) of AI projects in my company?

    The ROI of AI projects is best measured through KPIs such as cost savings, process efficiency, revenue growth, and error reduction. Setting measurable targets before AI implementation and tracking them over time helps demonstrate tangible business value. Many of our clients see a significant AI ROI within months of deployment.